This page provides general policy information. Specific legal rights and professional obligations depend on the circumstances and applicable law.
Clinician-reviewed intake
Clear service recommendation
No referral required
Policy details
Confidentiality Notice
Clinical confidentiality
Clinical information is kept private and used for care according to consent, professional obligations, and applicable law.
Limits of confidentiality
Disclosure may be required or permitted when there is serious and imminent risk, suspected abuse or neglect, a court or legal requirement, professional consultation, billing or funding necessity, or another lawful exception.
Team-based care
Relevant information may be discussed within the treatment or consultation team to support safe and effective care.
Professional coordination
With consent, information may be shared with physicians, prescribers, psychologists, schools, or other professionals when clinically useful.
Group privacy
The clinic establishes confidentiality expectations for groups, but cannot guarantee the behaviour of every participant outside the program.
Electronic communication
Ordinary email and telephone messages are not emergency channels. Current clients should use the secure communication method provided by the clinic.
A practical next step
Questions about this policy?
Contact the clinic for clarification. Do not use ordinary email for emergencies or detailed clinical information.